This was a long hearing today that I chaired with Cllrs Van Coulter and Clark Brundin joining me on the panel. There was several local residents present, some supporting the pub and some against it.
The pub is owned by Greene King and has a new-ish tenant who is the Designated Premises Supervisor. I think it would be fair to say he faced a few problems and problem customers when he took over the pub and that he has worked hard to manage and reduce the problems of noise and antisocial behaviour, with perhaps not quite as much success quite as soon as everyone, him included, would have wished.
I find it difficult that these hearings are set up to be rather adversarial when they are actually trying to reach common ground between the licence holder and the relevant and/or interested parties.
This was a situation where it seems that communication had broken down between residents and the pub, even though the tenant lives there and so is a resident himself! I hope we went some way to re-opening those channels of communication and that the two councillors who requested the review will be able to help facilitate that. I was pleased and grateful that the solicitor acting for Greene King and the tenant appeared to be trying to be conciliatory as did the opposing residents and the requestors of the review.
After much hearing of evidence and discussion we imposed several measures, many suggested by Greene King, to mitigate the problems but were conscious that to do too much would stop the business from being viable and all present had agreed that would be a bad thing. Measures we took include (but are not limited to) the tenant will do a DPS training course; SIA-approved door supervisors will be in place when there is regulated entertainment and for as long as Thames Valley Police deem necessary; the tenant is to organise at least bi-monthly residents meetings with the Police, Greene King area manager and the City Council Licensing Manager present; and a noise limiter is to be fitted to make sure that neighbours are not disturbed by music from inside the pub.
We also asked for a prominent sign on the front of the pub giving a Greene King contact for residents to use if there were any further problems – although I did urge people to contact the tenant manager directly in the first instance. I do think that taking complaints too high too early can often be a contributing factor to breakdowns of communication.
I hope that these measures, and the others we imposed, will enable local residents to have their peace restoredwhile also enabling the tenant to run a viable and community-orientated business. Particularly, I hope the door staff will be able to prevent all the trouble outside and around the pub.
Please note this post does not form an official record of proceedings and should not be treated as such. The decision notice from the City Council is the definitive document.