We met today in the town hall and had a good presentation from Helen Bishop and Karen Tarbox about the new customer service centre and the merging of current customer service provision.  I hope this project works well and hope that sufficient attention is paid to expectation management in the new system as I believe that’s key to good customer service.  I also requested that councillors be able to have a read-only view of the job tracking system in use so that we can be more helpful to constituents when chasing up issues and hopefully more helpful to the customer services officers.

We discussed a few other things in the group meeting including how we we handle next week’s City Executive Board meeting and the forthcoming Full Council meeting on 24th January.It was a good and positive meeting.