I had a call from the owner of a property on Ship Street this morning complaining that nobody had informed the residents there of the change of collection day for their waste and recycling and that it was piling up.  I passed this on to the council officers concerned at 11.24 this morning and got the following reply at 14:14 this afternoon: “We have collected the waste from Ship Street today and will letter drop the residents in domestic dwellings. Unsure how this has happened but please accept our sincere apologies on behalf of the project team”

I have to say I am extremely impressed.  Well done and thank you to all at City Works for  sorting this out so quickly (170 minutes), particularly Ian Bourton!